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MPAC has offices across Ontario to meet the needs of property owners in every community.
Customer Contact Centre
Toll Free: 1-866-296-6722
TTY: 1-877-889-6722
mpac.ca/contact
Monday to Friday – 8 a.m. to 5 p.m.
Mail
1340 Pickering Parkway, Suite 101
Pickering, ON L1V 0C4
Online
mpac.ca
Accessible formats and communication supports are available upon request.
Compliance statement: In keeping with the reporting requirements under the Municipal Property Assessment Corporation Act, the Corporation has complied with any policies, procedures and standards established by the Minister under Section 10, and with the process established regarding the development and implementation of quality service standards by the Quality Service Commissioner.
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Modernizing our operations
Modernizing our operations
On the road to reassessment, we cleared a new path. Our work continues every day to maintain Ontario’s property database and provide property values, insights and services that property owners, municipalities and businesses can count on. We are implementing data readiness processes which will enable us to deliver on any valuation date, at any time.
Sharing our property insights
Sharing our property insights
We also continued to monitor the market and share insights and analysis to support government policy and planning. Through our media campaigns, we are demonstrating the value our data and insights provide to Ontarians every day.
This fall, we launched our property insights campaign Condos getting smaller, detached homes getting bigger, which provided interesting insights regarding building trends occurring in Ontario’s residential market.
These insights reached over 11.2 million unique online visitors and over 252,400 households through news releases and media coverage by 23 major media outlets, leading to 16 media requests for additional municipal data.
As we prepare for the next province-wide reassessment, we are also working to ensure that property owners understand our role and how we assess properties. We know property owners and municipalities are concerned about the future of property values and potential impacts on their property taxes, so we have undertaken important work to educate Ontarians about the relationship between property assessments and property taxes to ease concerns about updated values.
In April 2022, we launched our Facebook channel to better connect with the people of Ontario. Through our social media campaigns, we have been working to debunk the myths around property assessment and taxation.
Campaign insights by the numbers
Campaign insights by the numbers
Launched MPAC’s Facebook page and first integrated education and awareness campaign – mpac.ca pageviews up 85% year-over-year.
Rolled out a Property Tax and Assessment Toolkit to Ontario municipalities, which has been accessed by 1940 unique visitors.
Launched the Property Insights campaign which generated 36 media hits with a PR value of more than $1.2 million.
MPAC’s Building Permit campaign generated 43 media hits and reached over 8.6 million people.
Maintaining Ontario’s property database
Maintaining Ontario’s property database
Our role is to create and maintain an accurate, complete and up-to-date record of all properties in Ontario. We do this by analyzing the market, reviewing property sales information, inspecting properties, supporting property owners, and responding to Requests for Reconsideration and
assessment appeals.
Ontario’s property inventory continued to grow in 2022, with more than $37.8 billion in new assessment, which includes new construction and improvements to existing properties. Residential homes made up over $28.6 billion of the increase, while commercial and industrial properties comprised of $4.6 billion.
The assessed value of Ontario’s 5.5 million properties is now estimated to be more than $3.08 trillion. MPAC summarizes these changes in the annual assessment rolls that we delivered to Ontario’s municipalities.
2022 Assessment Roll
2022 Assessment Roll
Total properties
2022 – 5.5M | 2021 – 5.5M
2022
2022
5M
Residential
2021
5M
2022
221K
Farm
2021
222K
2022
166K
Commercial
2021
164K
2022
80K
Industrial
2021
80K
2022
49K
SPECIAL/EXEMPT
2021
49K
2022
17K
MULTI-RESIDENTIAL
2021
17K
2021
Total assessment value
2022 – $3.1T | 2021 – $3T
2022
2022
2.2T
Residential
2021
2.2T
2022
141.6B
Farm
2021
140.6B
2022
321.3B
Commercial
2021
319.6B
2022
118.5B
Industrial
2021
116.8B
2022
153.2B
SPECIAL/EXEMPT
2021
151.2B
2022
124.6B
MULTI-RESIDENTIAL
2021
122.3B
2021
New assessment roll
New assessment roll
New assessment by property type
In 2022, MPAC captured $37.8 billion in new assessment. New assessment refers to new construction and/or additions to existing properties that have been recently completed and assessed during the year.
Total Assessment value
2022 – $3.1T | 2021 – $3T
2022
2022
20.5B
Residential
2021
18.6B
2022
8.1B
Residential Condominiums
2021
10.7B
2022
2.3B
Commercial
2021
3.6B
2022
2.3B
Industrial
2021
2.1B
2021
2022
2022
2.5B
Multi-Residential
2021
1.6B
2022
1.1M
Farm
2021
948.3B
783.8M
2022
Special/Exempt
2021
415.8M
2022
60.2M
Managed Forest/Conservation
2021
46.8M
2021
New residential homes
New residential homes
In 2022, Ontario saw more than 48,000 new residential homes constructed. Here’s the breakdown by type.
14.8%
5.5%
1.5%
21.8%
2022
53.6%
Detached Homes: 25,727
Townhouses: 10,484
Residential Condominius: 7,097
Semi-detached Homes: 2,626
Other: 721
23.5%
5.1%
1.4%
21.5%
2021
48.3%
Detached Homes: 23,279
Townhouses: 10,350
Residential Condominius: 11,331
Semi-detached Homes: 2,461
Other: 706
Breaking ground on new initiatives
Breaking ground on new initiatives
To keep employees up-to-date on various initiatives, we hosted corporate-wide events where staff learned about our many 100-day projects. MPAC’s 100-day projects bring employees from across the province together to tackle significant challenges and push us forward as an organization. They are critical to our success in executing our 2021-2025 Strategic Plan and meeting our goal to provide continuous operational excellence through the innovation of MPAC’s technologies and processes, and elevated data quality.
One of the most riveting projects underway is our work in developing real time values. Real time values are point-in-time value estimates developed through advanced analytics and data science. They rely on current and timely data and are measured against rigorous industry standards for accuracy and quality.
Through the Real Time Values project, MPAC aims to evolve our business processes, valuation capabilities and technology to deliver real time values, related market information and products that enhance our ability to deliver on our legislative mandate, while creating opportunities to provide value-added insights to our stakeholders.
We are also improving IT architecture to improve the user experience, create efficiencies and enhance the quality of the data we obtain through programs like the Property Income and Expense Return program.
Likewise, our Data Collection Initiative aims to enhance our data collection process, improve the quality of our data and strengthen our relationship with property owners. This will improve our ability to deliver timely property assessments to our municipal partners and ensure consistent communication to property owners.
Testimonial
“When performing property inspections, I was often questioned about why I’d be visiting a property. Since implementing the new process of sending letters ahead of time to inform property owners that we’ll be visiting, I’ve noticed that, not only are property owners less surprised to see me, but also much more receptive to my presence and my work.”
Annette M. | Valuation and Customer Relations