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Chair's Message
Chair's Message
In 2022, we focused on supporting our municipal partners, stakeholders and the people of Ontario.
The Provincial Government has set ambitious targets for housing. As Ontario's property market experts, we are ready to support municipalities and the province in achieving these goals.
I am proud of MPAC’s commitment to being a flexible, transparent and world-class property assessment organization that puts its people and corporate culture at the forefront. While the last few years have been difficult for all of us, MPAC remains committed to providing outstanding service and support to our partners and stakeholders.
Alan Spacek
Chair, MPAC Board of Directors
We strategically managed our finances and operations to deliver a budget with a 0% increase to the overall municipal levy for a third year. As we move forward, we will work hard to balance the lasting financial impacts of the pandemic that municipalities must grapple with against the effects of rising inflation, labour and other costs. More than ever, we will drive for innovation to support our municipal partners.
To further support municipalities, we continued to enhance our data collection process, improving the quality of our data and strengthening our relationship with property owners in the process. We worked collaboratively with municipalities to digitize their building permit processes and to deliver a Preliminary List of Electors for the 2022 municipal and school board elections.
In 2022, we increased our public education efforts to help Ontarians learn more about the property assessment process. Our "myth versus fact" campaign is reaching millions of Ontarians to help them understand our role and debunk common myths so that the public better understands that MPAC does not, for example, set or increase tax rates.
It is essential to us that we are transparent with all Ontarians about our work. That is why we have again published our annual 2022 Performance Report, which evaluates our performance against our goals in areas including: capturing new construction and modifications to existing properties, the proportion of property assessments accepted without going to appeal, and satisfaction with our customer service.
Alan Spacek
Chair, MPAC Board of Directors
President's Message
President's Message
We know that property, and the future of property values, are of interest to all Ontarians, including property owners, municipalities and our commercial customers. At MPAC, we are here to provide the insights and services you rely on.
MPAC’s leading expertise, technology and processes allow us to manage the world’s largest property database. Our real-time property values, attributes, and reports are used by governments, banks, lenders, insurers, and the real estate industry.
Nicole McNeill
MPAC President and Chief Administrative Officer
To provide our clients with the information they need, we completed various strategic initiatives in 2022 that contributed to continuous data readiness and we have exciting milestones ahead. Our real-time values project is particularly noteworthy because it will enable us to deliver a value for any property on any given day and will contribute to improvements in our commercial product offerings.
One of those offerings is our propertyline™ e-store, which enables users to obtain accurate, real-time property information quickly and easily for over five million properties in Ontario, and over 10 million properties Canada-wide. In 2022, we insourced the development of a new store, with innovations like our seamless integration with MLS platforms and geospatial mapping.
Due in part to the advancements of this new store, our Business Development division achieved record-breaking annual revenue of over $26 million. Through supporting the Valuation Office of Ireland with our innovative assessment technology, we also generated over $1 million in additional revenue, which helps offset the fee municipalities pay for assessment services.
None of these achievements would be possible without the dedication of our employees and our commitment to making MPAC a great place to work. Dedicated to transparency, openness and collaboration, we are navigating new paths toward a healthy, positive work environment where employees can be their whole, authentic selves.
This past year, we strengthened our commitment to ensuring all voices are respected, valued and heard by establishing MPAC’s Equity, Diversity, Inclusion and Anti-Racism office. We also encouraged healthier work-life balance and habits by introducing flexible work arrangements and workplace
wellness initiatives.
wellness initiatives.
By nurturing an innovative and inclusive workplace, we are equipping our people with the tools they need to be industry pioneers who are prepared to lead the way forward, no matter what comes next.
Nicole McNeill
MPAC President and Chief Administrative Officer