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Supporting the City of
Ottawa
through 2019 spring flooding
MPAC continues to review properties during non-Assessment Update years, and will update an assessment if a change occurs. But what happens if these changes are due to damage from natural disasters like flooding, tornadoes or other extreme weather events? In this case, property owners of buildings damaged to the point of being unusable might contact their municipality asking about a property tax reduction or refund.
“When this unfortunate situation happens, municipalities rely on MPAC to provide the breakdown of the property’s assessment so that they can make an informed decision about a tax application and process the application quickly. A lot of properties experienced flooding along the Ottawa River in the spring of 2019, and we worked closely with the affected municipalities to speed up the application process by finding efficiencies on both sides.”
Jake Lefebvre
MPAC Municipal and Stakeholder Relations Account Manager in Ottawa
“We were again impressed with MPAC’s highly collaborative approach to managing the situation. Together, we were able to find solutions so that property owners got the information they needed faster.”
Mishele Joanis
Program Manager, Customer Accounts Branch, City of Ottawa
Flooding on a residential street in the City of Ottawa with a sandbag barrier in front of homes.
Flooding on a residential street in the City of Ottawa with a sandbag barrier in front of homes.
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What are property taxes, and how do they work?
If you own property, you pay a tax charged by your local government, based on the value of your property. It’s usually a percentage of your property’s value, and varies depending on the municipality you live in. But how does the government determine how much your property is worth? In Ontario, that’s where MPAC comes in. We provide reports to your municipality that include the dollar value of all properties, which they then use to set your property tax.
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But where do we get all this data?
Look for MPAC in your community—our team of assessment experts is always out on the road, inspecting properties, conducting sales investigations and keeping a close eye on the market. In addition to on-site property inspections, we also gather data from land title documents, building permits, assessment reviews and appeals, and talking to property owners like you.
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Why did I receive a notice from MPAC?
Properties across Ontario are constantly changing, developing and updating—and it’s our job at MPAC to assess these changes and share updates with you through Property Assessment Notices. You may have received a notice from MPAC if there was a change to your property information. It’s also important to make the distinction between what your municipality sends you—a property tax bill—which is separate from your Property Assessment Notice.
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What if every property sold on the exact same day?
In a sense, that’s the question that MPAC is responsible for answering. In Ontario, property assessments are based on ‘Current Value’, which is the market value of property on a given day. When all properties in Ontario are assessed using a common date, your property’s assessment—and your neighbour’s—reflects the real estate and economic conditions as of the same point in time.
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Why is the assessed value on my notice different than what my real estate agent told me I could get for my home?
While they may seem similar, the numbers can be different and they are used in different ways. It’s important to note that the assessed value of your home—what you see on your notice from MPAC—has been calibrated to a common valuation date. But sales happen throughout the year and the market value you could realize on any given day may be different. MPAC receives and analyzes sales data daily to inform our assessments.
Valuing Ontario
Together
People. Partners. Passion for Property.
Who we are
Ontario. Canada's second largest province, covering more than one million square kilometres—an area larger than France and Spain combined.
At MPAC, our mandate is just as big. We are responsible for assessing every property in Ontario—more than
5.3 million
homes and businesses—with a total value of more than
$2.96 trillion.

The Municipal Property Assessment Corporation (MPAC) provides an accurate and impartial property inventory for our vast province.
What happens as a result of our work?
Property assessments provided by MPAC are the foundation of Ontario’s property tax system, which generates nearly
$30 billion
annually. MPAC is always updating our assessment data by monitoring property sales transactions, rental information and construction costs. We update our comprehensive database of property information on a daily basis for each of the more than five million properties in Ontario. The information MPAC gathers informs revenue and taxation decisions, and can help us understand how your communities are changing.
Ontario’s
Property Assessment and Taxation System
PROPERTY ASSESSMENTS ARE DETERMINED
Property tax rates are set
REVENUE IS GATHERED
Your local government is equipped to provide necessary services to the community
Establishes the province’s assessment and taxation laws and determines the education tax rates.
Government of Ontario
MPAC
Determines property assessments for all properties in Ontario.
Municipalities
Determine revenue requirements, set municipal tax rates and collect property taxes to pay for municipal services.*
Property owners
Pay property taxes which pay for services in the community. You also pay education taxes that help fund elementary and secondary schools in Ontario.
*Provincial Land Tax and levies by local boards are collected in unincorporated areas and contribute toward important services.
Our commitment to you
Assessment transparency
We will be clear and open about the property assessment process and how we arrive at values.
Accountability to the people of Ontario
We will continue to deliver cost-effective property assessment services that respect taxpayer dollars.
Customer focus
We will keep pace with customer needs and explore new ways to build and maintain trust.
Delivering on our mandate in
2019
In 2019, MPAC mailed over 800,000 Property Assessment Notices and delivered an accurate assessment roll reflecting in-year changes.
The amount of properties in Ontario grew by nearly
70,000
in 2019, bringing the total number to
5.36 million.
Commercial
165,783
properties
$312.6 B
in value
Farm
205,474
properties
$134.4 B
in value
Industrial
79,038
properties
$123.6 B
in value
Managed Forest/Conservation
20,733
properties
$6.9 B
in value
Special/Exempt
76,316
properties
$153.6 B
in value
Multi-residential
16,795
properties
$119.2 B
in value
Residential
4,796,389
properties
$2.11 T
in value
$2.96
Trillion
Total 2019 Current Value Assessment
*As of December 31, 2019
Accuracy
: our constant focus
We assess all types of property including homes, businesses and farms. Our assessments meet or exceed international appraisal standards for accuracy. In Ontario, if a property owner disagrees with their assessment, they have the right to appeal it. In 2019, less than
1%
of properties were under appeal.
Ontario continues to grow
This responsiveness means that the assessment base for municipalities can continue to grow—which means more revenue to pay for local services, such as road maintenance and snow clearing, police and fire protection, street lighting, parks and more.
In 2019, MPAC added value to municipal assessment rolls from new construction and additions to existing properties worth more than
$37 billion
, with more than 85% processed within one year of occupancy.
Your municipality relies on our data to help inform ongoing budget and tax planning policy.
Ontario’s
ever-changing property landscape
Property
values
In 20 years, the value of Ontario properties has grown by more than
250%
through the addition of over 
one million
homes and businesses.
We achieved a lot in
2019
cost savings
|
improved valuation quality
|
reduced appeals
|
enhanced customer satisfaction
|
increased accuracy
MPAC was named one of Greater Toronto’s
Top Employers
for 2020.
Established a
new Data Governance Office
to streamline how we collect, store and use vast amounts of data—and help harness insights behind key assessment information.
Received our
ISO 27001 Certification
: an internationally recognized standard that speaks to our commitment to the highest standards of information security practices.
Continued focus on
learning and development
: MPAC fully reimburses relevant tuition costs, dues and professional development activities. All of MPAC’s managers and 
more than half
of our total valuation employees are accredited.
Demonstrated our expertise on an international scale: MPAC hosted the
2019 International Association of Assessing Officers (IAAO)
85th Annual Conference in Niagara Falls.
Provided
$10,000
to winners of the
2019 MPAC Scholarship
: a post-secondary academic excellence program that supports children of MPAC employees.
Giving back
to Ontario communities
At MPAC, we are dedicated to doing our part and making a positive difference in Ontario communities. Whether it was adding more eco-friendly vehicles to our fleet, fundraising for local charities or participating in community events, in 2019 our employees continued to play an important role across the province.
The Muskoka/Parry Sound office collected 573 pounds of garbage from around Gravenhurst, and also collected food, clothing and money for the local Salvation Army.
The Toronto office participated in the Terry Fox Run and raised $2,580 for the Terry Fox Foundation.
The Thunder Bay office took part in a local “Spring Up to Clean Up” event.
The Richmond Hill office donated $900 to the Holiday Heroes Toy Drive in York Region.
The Barrie office collected $4,900 to support various local charities.
The Owen Sound office partnered with a local community garden to drop off compost collected in the office.
The Cornwall office donated $1,053 to the Cornwall and District Alzheimer Society of Canada.
Our team across Ontario held various jeans day events and raised $3,678 for the Ontario Association of Food Banks.
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Our 20-year
evolution
Message from the President and CAO
THE LAST 20 YEARS
Standing strong in a time of
change
Nicole McNeill
MPAC President and Chief Administrative Officer
Property taxes based on MPAC’s assessments are such a tremendous source of revenue for local governments. They help pay for the services we use every day—from roads and parks to police protection and community programs. As I reflect on the last 20 years, I am incredibly proud of the role MPAC plays in supporting communities across Ontario, and of the work we do to assess every single property and provide accurate values amid ongoing change. MPAC was created in 1999 in order to establish a cost-effective and equitable province-wide property assessment system. In 2019 we marked our 20th anniversary, and while a lot has changed in two decades, we have continued to evolve into a more accountable, transparent and customer-focused agency. We have become a leader in the assessment industry by investing in our people, prioritizing consistency of practices and information sharing, and staying close to our communities.
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Leading
the way
Message from the Board Chair
THE NEXT 20 YEARS
Property ownership in Ontario is changing—
so are we
Alan Spacek
Chair, MPAC Board of Directors
I officially started my tenure as MPAC’s Board Chair in September of 2019, and I would like to thank immediate past Chair Dan Mathieson for his dedication and work guiding the organization since 2010. My years in municipal politics have provided me with a firsthand account of MPAC’s evolution over the last 20 years, and this feeling of progress has been confirmed since joining MPAC’s Board of Directors. Today, MPAC has strong values of accountability, transparency and a customer-centric approach to how we operate.
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Diverting waste
We work with partners on environmentally responsible decommissioning projects and paper shredding programs that help save landfill space and preserve valuable resources. In 2019, MPAC securely shredded and recycled
43,787 kilograms
of paper, saving:
  • Over
    109,000 kilowatt hours
    of electricity
  • 809
    trees
  • 185 cubic metres
    of landfill space
Reducing waste
We continue to transform our business processes to focus on waste reduction and environmental performance. This year, we rolled out a centralized waste collection program in all of our offices in order to reduce disposal costs and increase employee recycling behaviour.
Driving towards a cleaner future
MPAC currently uses a total of
185
fuel-efficient vehicles, including
102
hybrid electric vehicles (
55%
of our fleet).
Environmental
responsibility
Partnerships in
action
We’re proud of the municipal partnerships we’ve developed, and are working hard to continue to listen, improve and demonstrate our value to municipalities across Ontario.
MPAC works closely with your municipality to make sure they have the most up-to-date property information possible. This means your property taxes will be based on nothing but accurate and fair assessment data.
Service level agreement with municipalities
MPAC and municipalities have jointly developed a Service Level Agreement that establishes performance standards for assessment services that municipalities and taxpayers rely on most. These specific objectives are designed to make sure our work continues to meet the needs of our customers, and fosters communication between MPAC and municipalities to proactively address and resolve issues.
In 2019, we continued to meet over 90% of our municipal service level agreement objectives.

More than just assessments
Did you know MPAC’s commercial activities have a direct benefit to property owners and municipalities?
Not only is our data used to determine property values—it’s also used by banks, insurance companies, the real estate industry and other assessment jurisdictions to inform key business decisions and meet customer needs.
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Business Development
Using big data to make
big decisions
One of our signature products is known as MPAC’s
Automated Valuation Model (AVM)
, based on Canada’s largest and most comprehensive real property database.

“We understand the demand for real-time data faced by real estate professionals, lenders and appraisers,” said Lee Taylor, MPAC’s Vice-President of Business Development. “Our AVM reports are easy to obtain and contain a complete and accurate inventory of sales and property information for over ten million residential properties across Canada.”

Clients who order an AVM have instant access to an impartial, accurate and detailed estimate of real time value based on actual property data and a feed of real time sales. Based on feedback from our customers, as well as a robust property resale market, MPAC’s AVM product estimates values for all residential properties on a weekly basis. We continue to offer AVMs and other data products while remaining cost-effective: the revenue generated from our commercial activities helps offset municipal funding and has a direct benefit to the people of Ontario, saving municipalities more than
$100 million
in property assessment fees since 2002. In 2019 alone, revenue from business development activities generated
$13.3 million
to offset the municipal levy.
2019
Executive Management Group
Nicole McNeill
President and Chief Administrative Officer
Carmelo Lipsi, M.I.M.A.
Vice-President, Valuation & Customer Relations and Chief Operating Officer
Don Leblond
Vice-President, Governance & Strategy and Chief Strategy Officer
Greg Martino, M.I.M.A.
Vice-President, Valuation & Assessment Standards and Chief Valuation and Standards Officer
Matthew Kanter
Executive Director, Associate General Counsel – Litigation
Michael Bowman
General Counsel, Legal, Policy & Compliance
Sujit Jagdev
Vice-President, Information Technology and Chief Information Technology Officer
Jamie Bishop
Executive Director, Corporate & Government Relations
Lee Taylor
Vice-President, Business Development
Lucy Foster
Executive Director, Board Governance
Mary Meffe
Vice-President, Corporate & Information Services and Chief Financial Officer
2019
Board of Directors
MPAC is directly accountable to the people of Ontario through our Board of Directors appointed by the Minister of Finance. The Board provides governance and organizational oversight to ensure MPAC’s overall direction, accountability and efficiency.
Provincial Representatives
Roozbeh Farhadi
Project Manager, Design and Implementation, Scotiabank
David P. Setterington
(Vice-Chair) Member of Chartered Professional Accountants (CPA), CPA Ontario and CPA Canada
The Board of Directors thanks Dan Mathieson and David P. Setterington, who served as Chair and Vice-Chair, respectively since 2010.
We also thank Lesley Gallinger whose term ended in 2019.
Janice Baker
City Manager and Chief Administrative Officer, City of Mississauga
Ken Hughes
Auditor General, City of Ottawa
Dan Mathieson
(Former Chair) Mayor, City of Stratford
Alan Spacek
(Chair) (Former) Mayor, Town of Kapuskasing
Walter Sendzik
Mayor, City of St. Catharines
Roberto Rossini
(Retired) Deputy City Manager and Chief Financial Officer, City of Toronto
Municipal Representatives
Niels Christensen
Broker and Managing Director, Christensen Real Estate Group
Lesley Gallinger
President and Chief Executive Officer, Elexicon Energy Inc.
Nazmin Gupta
Managing Director of Capital Raising, BentallGreenOak
Bev Hodgson
Barrister and Solicitor, Owner, Bev Hodgson Law
Don Redmond
Sales Representative, Royal LePage In Touch Realty Inc.
Taxpayer Representatives
Welcome new Board Chair, Alan Spacek, (Former) Mayor of the Town of Kapuskasing.
“MPAC has an incredibly important mandate in Ontario, and I look forward to working with our Board of Directors, executives, staff and stakeholders as MPAC continues to evolve as a leader in the property assessment industry.”
Alan Spacek
Chair, MPAC Board of Directors
Financial
Highlights
Statement of Operations
(in thousands of dollars)
2019
2018
Revenue
Municipal
210,911
206,573
Other Income
20,575
18,750
Interest and Dividend Income
3,175
4,062
Total revenue
234,661
229,385
Expenses
Salaries and Benefits
178,890
173,647
Professional Services
13,879
14,167
Information Technology
11,232
11,464
Facilities
9,641
9,708
General and Administrative
5,736
6,798
Amortization of Capital and Intangible Assets
4,122
4,131
Royalties
3,247
3,220
Gain on Disposal of Capital Assets
(427)
(484)
Total expenses
226,320
222,651
Excess of Revenue Over Expenses for the Year Before Changes in Fair Value of Investments
8,341
6,734
Changes in Fair Value of Investments
7,437
(4,435)
Excess of revenue over expenses for the year
15,778
2,299
Statement of Changes in Net Assets
(in thousands of dollars)
2019
2018
Net Assets – Beginning of Year
54,150
47,992
Excess of Revenue Over Expenses for the Year
15,778
2,299
Net Actuarial Gain (Loss) on Employee Future Benefits
(4,468)
3,859
Net assets – end of year
65,460
54,150
It is suggested the financial highlights be reviewed along with the 2019 Audited Financial Statements and Notes to the Statements, which have received an unqualified opinion from MPAC’s external auditors.

The financial statements are prepared in accordance with Canadian accounting standards for not-for-profit organizations.
Reserve Funds  
The Reserve Funds consist of the Reserve for Board Appropriated Working Fund, Reserve for Employee Future Benefits, Reserve for Enumeration, and Reserve for the Assessment Update.

The Reserve for Board Appropriated Working Fund is set aside by the Board of Directors of MPAC, in accordance with MPAC’s reserve strategy for contingencies and funding for identified one-time expenditures.

The Reserve for Employee Future Benefits is the portion of net assets consisting of internally restricted investments set aside to settle employee future benefits.

The Reserve for Enumeration was established to fund costs associated with the preparation of Preliminary List of Electors for municipal and school board elections.

The Reserve for the Assessment Update was established to fund the costs associated with the Assessment Update. The Corporation contributes amounts to these reserves annually. The Reserve for the Assessment Update will draw down on the balance as expenses are incurred.
Contact us
CUSTOMER CONTACT CENTRE
Toll Free 1 866 296-6722 TTY 1 877 889-6722
mpac.ca/contact
Monday to Friday – 8 a.m. to 5 p.m. (EST)

Mail: 1340 Pickering Parkway, Suite 101
Pickering ON L1V 0C4
oNLINE
mpac.ca
MPAC has
offices across Ontario
to meet the needs of customers in every community.
Compliance Statement: In keeping with the reporting requirements under the 
Municipal Property Assessment Corporation Act
, the Corporation has complied with any policies, procedures and standards established by the Minister under Section 10, and with the process established regarding the development and implementation of quality service standards by the Quality Service Commissioner. 2020 MPAC. All Rights Reserved.
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